Legal
Last updated 24 September 2026.
Cancel at any time in Settings → Billing → Cancel subscription, or by emailing billing@erdesir.com from your account address. There is no cancellation fee and no minimum term. Your monitors keep running until the end of the period you have already paid for, and you are not charged again.
If Erdesir Pulse is not right for you, ask within 14 days of your first payment and we refund that payment in full, no questions asked.
Renewal payments are not automatically refundable, because you can cancel before any renewal and we email a reminder three days before Business plan renewals. If a renewal caught you out and you have not used the service in that period, write to us — we would rather refund it than argue about it.
If our platform is unavailable for more than four consecutive hours in a billing month, tell us and we credit that month pro rata, or refund it if you prefer.
Refunds go back to the card used for the original payment, usually within 5 to 10 business days depending on your bank. We do not refund to a different card or account.
Email billing@erdesir.com with your account email and the invoice number. We reply within one business day and process approved refunds the same day.